Privacy Statement

At Contacts Counselling and Therapy LTD (CCaT), we are committed to protecting the privacy and confidentiality of our clients' personal information. This Privacy Statement outlines how we collect, use, disclose, and safeguard your personal data when you engage with our services. We adhere to GDPR, applicable privacy laws and regulations to ensure the security and integrity of your information. By using our services, you consent to the practices described in this Privacy Statement.

Information Collection and Use:

1. Personal Information: We collect personal information such as your name, contact details and demographic information when you choose to engage with our services.

Use of Information:
2.1. Provision of Services: We use the information you provide to enable us to provide the service/s tailored to your needs, communicate with you, and understand the impact of our work.

2.2. Internal Purposes: We use your information for internal record keeping, assessment, and quality improvement of our services.

Information Sharing and Disclosure:
3.1. Third-Party Service Providers: We may engage with trusted third-party, independent service providers to assist in delivering our services. These providers are bound by confidentiality agreements and are only allowed to use your personal information to fulfil their designated tasks.

3.2. Legal Requirements: We may disclose your personal information if required by law, court order, or government regulations, or if we believe in good faith that such disclosure is necessary to protect our rights, safety, or the rights, safety, or property of others.

3.3. Anonymised Data: We may aggregate and anonymise your information for statistical analysis, research, and reporting purposes. In these cases, your personal information will be removed or modified to prevent identification.

Data Security:
4.1. We implement appropriate technical and organisational measures to safeguard your personal information from unauthorised access, disclosure, alteration, or destruction.

4.2. We regularly review our security practices and update them as necessary to protect your data.

Data Retention:
5.1. We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required by law.

5.2. When your personal information is no longer needed, we will securely dispose of or anonymise it.

Your Rights:
6.1. You have the right to access, correct, update, or delete any of your personal information held by us. Please contact us using the information provided below to exercise your rights.

6.2. We will make reasonable efforts to respond to your requests within a reasonable timeframe.

Changes to this Privacy Statement:
7.1. We reserve the right to modify or update this Privacy Statement at any time. Any changes will be effective upon posting the revised Privacy Statement on our website. We encourage you to review this Privacy Statement periodically.

Contact Us:
If you have any questions, concerns, or requests regarding this Privacy Statement or the handling of your personal information, please contact us via email at:

tessa@ccatnottingham.co.uk

Effective Date: 26th June 2023